Monster Mini-Golf
USA
After officially beginning the remodeling process in April of 2021, Energyplex was able to present the expanded arcade just in time for the spring break season in early 2022, meanwhile, the new bar and lounge opened for summer on June 5th. These new additions have increased the overall customer experience at Energyplex to benefit guests of all ages.
“We want to thank the Semnox team for all their hard work setting up, training, fine tuning and supporting the Energyplex with their amazing Parafait Solution” stated Erik Brouwer. “Semnox’s Parafait solution with play cards, kiosk, and the entire POS is well received by both guests and staff. Despite lower visitor numbers, the average spend has increased significantly and our revenues are close to pre-covid levels.”
“I know we had some very specific, not every day wishes, and the Semnox team have been on top of it every time. A business like Semnox truly understands customer service. During the pandemic a lot of businesses have compromised on customer service but the entire team of Semnox has exceeded our expectations time and time again.”
Energyplex is a family entertainment center located in Kelowna, British Columbia. Upon moving from the Netherlands to Kelowna in 2011, husband and wife Erik and Caro Brouwer became the owners of Energyplex merely two years after being employees at the venue themselves. In their hands ever since, they’ve poured their hearts into continuously improving and growing the business together – quite successfully.
Similar to how thousands of businesses had to either temporarily close or shut their doors for good when the pandemic hit early 2020, Energyplex was also faced with decisions that had to be made. The Brouwers used this pause to their benefit and claimed the pandemic gave them a “new perspective” with “everything up in the air,” according to their words shared with Kelowna Capital News. They now had the opportunity to think about the improvements they wanted to make next and the time to put them into action.
Energyplex wanted to address how to deal with their increasing overhead expenses (insurance) and want to incorporate more amenities for adults and children alike to maximize customer satisfaction and profits.
Despite facing border closures, COVID restrictions, shipping difficulties, construction delays, and supply chain issues, the Energyplex team was determined to make their renovations happen.
Hiring has been an issue for most businesses post-COVID. With the help of Semnox Solutions, GameTime decided to make some operational changes to help reduce labor needs, which led to the removal of all game card host stations to make way for self-service kiosks instead:
A versatile, full-sized self-service kiosk from Semnox that lets guests buy cards, recharge, and check balances — built for high-traffic entertainment venues.
A versatile, full-sized self-service kiosk from Semnox that lets guests buy cards, recharge, and check balances — built for high-traffic entertainment venues.
A versatile, full-sized self-service kiosk from Semnox that lets guests buy cards, recharge, and check balances — built for high-traffic entertainment venues.
A versatile, full-sized self-service kiosk from Semnox that lets guests buy cards, recharge, and check balances — built for high-traffic entertainment venues.
“We had a positive shift in guest behavior when we implemented the self-service kiosks for game card purchases, so adding the redemption kiosks just made sense,” explained Mike. “About 55% of redemptions have moved to the redemption kiosks, which removes the selection process and cuts back on staffing. We were able to really impact not only labor but the guest experience because it’s a better self-driven experience.”
As self-service kiosks became the new normal, there was a substantial shift in the guest experience that resulted in 65 percent of transactions being done on the kiosks with a 14 percent increase in upsells within the first 30 days. With the success of the self-service kiosks, implementing the Semnox Self-Service Redemption Kiosks was a no-brainer.
Erik and Caro Brouwer decided to tackle their issues by focusing on making Energyplex more efficient, productive, and profitable with a large renovation that ended up taking a year to complete due to the difficulties listed above. While the trampoline park portion of Energyplex was a hit amongst children, the team discussed how to utilize the area to appeal to a larger audience pool, in addition to the rising insurance motive.
Their vision came to life in the form of an expanded arcade area, plus a bar and lounge. With this process underway, Energyplex chose to pursue this renovation by including Semnox’s Parafait venue management platform and RFID card system throughout the facility. Their expansion allows them to now offer attractions such as an enlarged Arcade with redemption, Xtreme activities like a 30ft Rock climbing wall, Skytrax, Laser Tag, along with full enhanced food service & bar for their parent-friendly “Lazy Lounge.”
Parafait offered Energyplex a singular management platform that integrated all of the family entertainment center’s operations, enabling smoother processes, speedier transactions and self-serve kiosks for guest convenience, and even online party booking & sales functions. Their platform was customized to meet their needs, which included the Parafait LUMIN tap-to-play debit card readers, Klassic self-service kiosk, and XTER RFID tap-to-access readers for attractions
New amenities allowed for more fun for all ages – kids and adults. Took over a year for full remodel due to supply chain shortages.
USA
USA
USA
USA
USA
Jeddah