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“Support has taken a 180-degree turn from what we have been used to,” explains Alex. “The hardest part going from multiple systems to an all-in-one system was getting past the learning curve. But Semnox had four people onsite for an entire week helping with the installation, and our ongoing relationship with Semnox continues to get stronger and stronger. They are also willing to adapt and learn new technology. They continue to develop and provide solutions, which keeps us at a competitive advantage.”
“The hardest part going from multiple systems to an all-in-one system was getting past the learning curve. But Semnox had four people onsite for an entire week helping with the installation, and our ongoing relationship with Semnox continues to get stronger and stronger. They are also willing to adapt and learn new technology. They continue to develop and provide solutions, which keeps us at a competitive advantage.”
Kokomo Joe’s is an indoor family fun center located in St. Peters, Missouri and is family-owned and operated by industry veterans and husband-and-wife team, Joe and Angel Johnson. Along with a solid management team, Kokomo Joe’s has successfully entertained thousands of Missouri families and friends at its current location for over 10 years.
With a variety of attractions that appeal to a broad audience, Kokomo Joe’s features escape rooms, a trampoline park, virtual reality, go-karts, laser tag, bumper cars, an arcade, mini bowling, and a laser maze. It is also a popular venue for birthday parties and group events, plus they have a café and bar.
The world changed for everyone in so many ways after the pandemic. For family entertainment centers like Kokomo Joe’s, those changes that impact business included customers’ spending habits. According to JP Morgan, a global leader in financial services, consumers have been forced to shop differently, swapping the checkout line for online shopping more than ever before. E-commerce around the world surged as consumers are now used to looking online for everything from groceries to entertainment options.
“After the pandemic, how people spent their money has changed,” explains Alex Novy, senior manager for Kokomo Joe’s. Until this year, Kokomo Joe’s had been operating with two of the most popular FEC (family entertainment center) technology solutions software for its facility. As attractions have been upgraded and added through the years, it has also become increasingly more difficult to manage multiple systems. Further, the café and bar had been operating on a separate POS system.”
“We have so many things going on that require technology,” continues Alex. “And our previous systems offered no integration.” Kokomo Joe’s previous kiosks were outdated, jammed frequently with frequent software update issues.
Hiring has been an issue for most businesses post-COVID. With the help of Semnox Solutions, GameTime decided to make some operational changes to help reduce labor needs, which led to the removal of all game card host stations to make way for self-service kiosks instead:
A versatile, full-sized self-service kiosk from Semnox that lets guests buy cards, recharge, and check balances — built for high-traffic entertainment venues.
A versatile, full-sized self-service kiosk from Semnox that lets guests buy cards, recharge, and check balances — built for high-traffic entertainment venues.
A versatile, full-sized self-service kiosk from Semnox that lets guests buy cards, recharge, and check balances — built for high-traffic entertainment venues.
A versatile, full-sized self-service kiosk from Semnox that lets guests buy cards, recharge, and check balances — built for high-traffic entertainment venues.
“We had a positive shift in guest behavior when we implemented the self-service kiosks for game card purchases, so adding the redemption kiosks just made sense,” explained Mike. “About 55% of redemptions have moved to the redemption kiosks, which removes the selection process and cuts back on staffing. We were able to really impact not only labor but the guest experience because it’s a better self-driven experience.”
As self-service kiosks became the new normal, there was a substantial shift in the guest experience that resulted in 65 percent of transactions being done on the kiosks with a 14 percent increase in upsells within the first 30 days. With the success of the self-service kiosks, implementing the Semnox Self-Service Redemption Kiosks was a no-brainer.
Kokomo Joes evaluated Semnox along with its competitors for over two years before making any decisions, and while finding an all-in-one integrated system was a high priority, finding a company that offered 24/7 support was even more imperative. “Things always seem to happen on a Saturday which is our busiest day,” says Alex.
In November of 2021, they committed to Semnox’s Parafait all-in-one system which includes an all-encompassing POS system for the entire venue including the Café and bar, Self Service Kiosks, Tap System Mobile POS, and other online functions including Birthday Party Booking Software, Game Card and Attraction Purchasing, a Customizable Mobile App, Waiver Management and Digital Signage.
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